This two-day workshop ensures you:

• Use coaching to develop your team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviours and practices of an effective coach
• Recognise employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them

Course overview

Defining coaching

Explore what coaching means (in general and for you specifically), review coaching skills, before evaluating your pre-course assignment.

Interpersonal communication skills

Communicating well is a key aspect of successful coaching. Explore different communication skills and create an action plan.

Self-disclosure

Joe Luft and Harry Ingraham developed the Johari Windows concept – a way of looking at our self-awareness and our ability to ask feedback of others. This session looks at the Window and examines how you should use it when coaching.

Critical coaching skills

Examine important coaching skills, including helping, mentoring, teaching, and challenging skills.

More on communication

Examine two powerful, simple coaching tools: Asking questions and listening.

Learning styles and principles

We learn in three different ways: By seeing, by hearing, and by doing. Identify ways to incorporate these methods into coaching.

Benefits/consequences

During this session, you examine a tool coaches use to help gain buy-in for change from employees.

Skills involved in coaching

This session involves working in small groups to complete a mix-and-match exercise which familiarises you with key coaching skills.

The coaching model

Explore a four-step coaching model to be applied to any situation.

Feedback

Feedback is an essential component of coaching. You discuss types of feedback and offer some tips in lecture form during this session.

Coaching problems

Examine case studies and offer solutions.

Case studies and role plays

The whole of day two is spent on case studies and role plays where you have to use the various skills/techniques which have been covered in a series of coaching meetings and interventions.